Last Updated: June 1, 2026

These Terms of Use (“Terms”) govern your use of the Site (as defined below). Please read these Terms carefully before accessing or using the Site.

THESE TERMS OF USE (THESE “TERMS“) SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE. BY ACCESSING OR USING THE SITE, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SITE.

The “Privacy Policy” is incorporated in these Terms and describes how Voortman collects, uses, and discloses your personal information, as well as how Voortman uses cookies and other tracking technologies on the Site. The Privacy Policy can be found at: https://www.voortman.ca/privacy-policy/.

1.0 Definitions

1.1 “Voortman,” “we,” “us,” and “our” refers to Voortman Cookies Limited, with its address at 4455 North Service Road, Burlington, ON L7L 4X7, Canada.

1.2 “Site” refers to Voortman Cookies Limited’s website at www.voortman.ca and other related blogs, domains, and mobile sites maintained by Voortman Cookies Limited.

1.3 “You” and “your” or “yourself” mean the individual or entity visiting or using the Site.

2.0 Access to the Site

2.1 Ownership. All text, photographs, images, illustrations, artwork, audio and video clips, design, software, graphic material, trademarks, service marks and trade names, and all intellectual property rights in and to such items, whether embodied in the Site (“Content”), constitute the sole and exclusive property of Voortman or its subsidiaries, affiliates, licensors, and content providers. Neither these Terms, nor your access to the Site, transfers to you or any third party any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.2. Voortman Cookies Limited and its suppliers reserve all rights not granted in these Terms. There are no implied licences granted under these Terms.

2.2 Licence. Subject to these Terms, Voortman grants you a non-transferable, non-exclusive, revocable, limited licence to use and access the Site solely for your own personal, non-commercial use.

2.3 Certain Restrictions. The rights granted to you in these Terms are subject to the following restrictions:

(a)           you must not licence, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any Content displayed on the Site;

(b)          you must not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site;

(c)           you must not access the Site to build a similar or competitive website, product, or service; and

(d)          except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means.

Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any Content displayed on the Site) must be retained on all copies thereof.

2.4 Modification. Voortman reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Voortman will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

2.5 No Support or Maintenance. Unless otherwise agreed to in writing, you acknowledge and agree that Voortman will have no obligation to provide you with any support or maintenance in connection with the Site.

2.6 Feedback. If you provide Voortman with any feedback or suggestions regarding the Site (“Feedback“), you hereby assign to Voortman all rights in such Feedback and agree that Voortman will have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Voortman will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to Voortman any information or ideas that you consider to be confidential or proprietary.

3.0 Acceptable Use

The following terms constitute our “Acceptable Use Policy“:

3.1          You agree not to use the Site to collect, upload, transmit, display, or distribute any data or information in a manner (i) that violates any third-party rights, including any privacy rights; (ii) that is disruptive, unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual, or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that violates any applicable law regulation or obligations or restrictions imposed by any third party, or (v) that results in Voortman’s processing of data causes Voortman to violate any laws, regulation, rights, or obligations or restrictions imposed by any third party.

3.2          In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather, or assemble information or data regarding other users, including email addresses, without their consent; (iv) interfere with, disrupt, or unduly burden servers or networks connected to the Site, or violate the regulations, policies, or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Site; or (vi) use software or automated agents or scripts to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).

4.0 Third-Party Links & Ads; Other Users

4.1          Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads“). Such Third-Party Links & Ads are not under the control of Voortman, and Voortman is not responsible for any Third-Party Links & Ads. Voortman provides access to these Third-Party Links & Ads only as a convenience to you and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. Your use of Third-Party Links & Ads is at your own risk, and you should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data-gathering practices.  You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.

4.2          Other Users.  If the Site provides the option for users of the Site to upload or publish content, each user is solely responsible for any and all of its own User Content.  Since we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.  We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or quality of any User Content.  Your interactions with other users of the Site or the Offerings are solely between you and such users.  You agree that Voortman will not be responsible for any loss or damage incurred as the result of any such interactions.  If there is a dispute between you and any user of the Site or the Offerings, we are under no obligation to become involved.

4.3          Release.  You hereby release and forever discharge Voortman (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads).

5.0 Disclaimers

THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, VOORTMAN AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, CERTAIN RESULTS WILL BE OBTAINED, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE.

Note to Canadian Consumers: Applicable Canadian laws, including consumer protection legislation in your province or territory, may grant you rights and remedies that cannot be excluded or limited by contract. Nothing in these Terms is intended to limit or exclude any right or remedy you may have under such laws. To the extent any provision of these Terms conflicts with mandatory consumer protection legislation applicable to you, such legislation shall prevail.

6.0 Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VOORTMAN , ITS PARENT COMPANY, AFFILIATES, SUBSIDIARIES, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF VOORTMAN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO FIVE CANADIAN DOLLARS (CAD $5.00).

Applicable Canadian law may not allow the limitation or exclusion of liability for certain types of damages, so the above limitation or exclusion may not apply to you.

7.0 Term and Termination

Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your right to access and use the Site will terminate immediately. Voortman will not have any liability whatsoever to you for any termination of your rights under these Terms. Even after your rights under these Terms are terminated, Sections 2.1, 2.3, 2.6, 3 through 9 will remain in effect.

8.0 Copyright Policy

Voortman respects the intellectual property of others and asks that users of the Site do the same. We have adopted and implemented a policy respecting copyright law, including the Copyright Act (Canada), that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of the Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of the Site, unlawfully infringing the copyright(s) in a work and wish to have the allegedly infringing material removed, please provide written notification to our contact listed in Section 9 below, including the following information:

(a)           your physical or electronic signature;

(b)          identification of the copyrighted work(s) that you claim to have been infringed;

(c)           identification of the material on the Site that you claim is infringing and that you request us to remove;

(d)          sufficient information to permit us to locate such material;

(e)          your address, telephone number, and email address;

(f)           a statement that you have a good-faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and

(g)           a statement that the information in the notification is accurate, and that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

9.0 General 

9.1          Changes. These Terms are subject to revision. If we make any substantial changes, we may notify you by prominently posting notice of the changes on the Site. Continued use of the Site following notice of such changes will indicate your acknowledgment of such changes and agreement to be bound by the revised Terms. We encourage you to review these Terms periodically.

9.2          Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any conflict of laws provisions.

You agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario for the resolution of any disputes arising out of or relating to these Terms or your use of the Site.

Note to Canadian Consumers: Nothing in this Section limits any rights you may have under applicable mandatory consumer protection legislation in your province or territory, including any right to bring a claim before a tribunal or body established under such legislation. 

9.3          Export. The Site may be subject to applicable export control laws and regulations. You agree not to export, re-export, or transfer, directly or indirectly, any data or materials obtained from the Site in violation of any applicable export laws or regulations.

9.4          Electronic Communications. The communications between you and Voortman use electronic means, whether you use the Site or send us emails, or whether Voortman posts notices on the Site or communicates with you by email. For contractual purposes, you (a) consent to receive communications from Voortman in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Voortman provides to you electronically satisfy any legal requirement that such communications would satisfy if they were in hardcopy writing. The foregoing does not affect any non-waivable rights you may have under applicable law.

9.5          Entire Terms. These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms will not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation.” If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired, and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Voortman’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Voortman may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

9.6          Language. The parties have expressly requested that these Terms and all related documents be drafted in English. Les parties ont expressément demandé que ces Conditions et tous les documents connexes soient rédigés en anglais. 

9.7          Commercial Electronic Messages. Any commercial electronic messages sent by Voortman to you will comply with Canada’s Anti-Spam Legislation (S.C. 2010, c. 23) (“CASL”). Where Voortman sends you commercial electronic messages, each message will identify Voortman as the sender, provide our contact information, and include a functioning unsubscribe mechanism. You may withdraw your consent to receive commercial electronic messages from Voortman at any time by following the unsubscribe instructions contained in any such message or by contacting us at the address set out in Section 9.7. Voortman will give effect to any withdrawal of consent within ten (10) business days.

9.8          Accessibility. Voortman is committed to providing an accessible website experience for all users, including persons with disabilities. We endeavour to ensure that the Site meets the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) and the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. If you experience any difficulty accessing the Site or any Content, please contact us at the address set out in Section 9.9 and we will make reasonable efforts to accommodate your needs. 

9.9          Contact Information.

Voortman Cookies Limited
4455 North Service Road
Burlington, ON L7L 4X7
Canada

Telephone: 1-800-808-5950

Email: snscustomerservice@secondnaturesnacks.com